Increasing sales and
reducing staff intervention

Maximising efficiency through lowering servicing downtime

Rollover approached IDC with addressing the reliability and increasing the 'up-time' and food capacity of an existing heated food dispenser. The design and engineering team grasped the need to introduce a reliable and intuitive dispensing system.

Innovating and iterating before arriving at a patented carriage stack design aimed at lowering the time needed to interact and refill the dispenser case, maximising the ability to store and sell breakfast muffins, burgers and hotdogs. The industrial design and usability improvements led to the integration of an LCD screen, enticing customers through visual merchandising and POS customisation.

Thermal management and hygiene

Ensuring that the core temperature needed to deliver hot food doesn't result in overheating and reduced product lifespan was essential to the technical delivery and re-design of the product. At each stage the team worked to test and ascertain the correct methods for managing the temperature.

Built and designed to address user behaviour

Before progressing through the mechanical and technical challenges the team looked to identify behaviours around the touch points for the product. Taking into account every user to include the vendor, servicing team and consumer.

The design is a sheet metal structure that's ideal for mass production and assembly whilst bringing a contemporary look and feel to the product.

Our involvement in the development of the Rollover Heated Food Dispenser:

Existing design review

Industrial design

Mechanical design

Thermal performance & testing

Generation of intellectual property

Full CAD design for manufacture

2D engineering drawings

Extensive prototyping and testing

Sourcing and supplier identification

Patent filing and design registration

Instructions for use, & production documentation

CE marking, EMC and electrical safety testing

Assist with scale up to mass production